When shall I take my puppy to be groomed for the first time?

We recommend when they have had their full set of first vaccinations. This can be for their first bath – it gets the puppy used to the noise, smells and surroundings. It should be a nice experience for the pup – they will have lots of hugs at the same time! We offer great deals on puppy grooms – ask us for details.

How often should I bath my dog?

As often as you like, as long as you use good quality shampoos. Make sure the coat is dried thoroughly to prevent your dog getting cold. Remove all knots before the bath, otherwise they will tighten up with water which will make it harder for you to get them out afterwards. Please research the breed of your dog and enquire with the breeder.

How often shall I bring my dog to the groomers?

It depends on the breed, breeds such as the Bichon Frise tend to come every 4-6 weeks, the Lhasa Apso every 6 weeks to keep in tip top condition, Spaniels 8-10 weeks, Labradors vary from two months to just twice a year.

It also depends on how you want your dog to look. For example, it’s not possible for an owner to have a show cut on a Bichon Frise without having it maintained every 4 weeks. This is why you must research the breed you wish to take on.

How long will the groom take?

It depends on how much hair the dog has! The size of the dog and what condition the hair is in are also factors. We have done grooms which have taken us from as little as 40 minutes to as long as four hours! The average is one and a half to two hours. We work on one dog at a time so they are not here all day. We expect owners to be on time to drop off and collect their dogs to help things run smoothly.

Can you give me some tips on grooming in between sessions?

Removing a collar can prevent rubbing against the neck, which can cause tangles. Also take off wet collars as it can cause sores around the neck of a dog that is not fully dry. When taking the dog out in the wet brush the coat when you get in – water tightens any tangles and makes them more knotty.

If you don’t have time to brush, run a towel over your dog the best you can – but don’t ruffle the towel making the hair clump together.

You can always pop down if you would like us to clip out mats before they get any worse. If you can brush your dog (many people can’t!) we can advise you on brushes and products to buy – we can also order some in for you if you’d like to try more professional equipment.

Day Care

Why is my dog so tired after a day with you?!

Your dog will be ‘on the go’ most of the day. We have different activities and keep them stimulated which we are very proud of. Even if we feel its time for a particular dog to have some quiet time, they don’t settle for long!

Why do you require my dog to be spayed/castrated?

Not only is it Harrogate Councils policy that dog services such as home boarding and dog day care aren’t allowed to take on dogs over six months old that are entire, but we agree with this policy.

It has been our experience that a lot of entire dogs can be singled out and ‘picked’ on by dominant males and females of the pack. A female which hasn’t been spayed may release pheromones when coming into heat that may cause conflict and instability within the pack.

To keep our play regulated and fun, and to provide a happy, healthy, non competitive environment for our guests we can’t accept intact dogs into our facility.

Neutering your dogs also prevents any risk of health issues, which your vet will be able to run through with you.

Do you give discount if I own two dogs?

Yes we give the best discount we can give considering the high quality service we give our clients and their pets, as such space is limited and reservations need to be arranged in advance. We are confident you won’t want to board/day care your dog anywhere else.

What if my dog is sick?

When they are at day care we will try and contact you to discuss what we will do. If you are unreachable we do have an isolation room where we can keep an eye on dog separate from the other dogs to keep them safe.

If they have just had a operation and can’t attend day care we can offer a walk in the day so they aren’t on their own all day.

Can my dog be injured at day care?

Due to the extreme unpredictability of dogs, accidents can happen. Our main play room is divided into sections, so if there was a dispute between dogs we can quickly separate them and keep them separate.

What vaccinations does my dog need?

To ensure we keep standards of health high in our centre, all dogs must be flea and worm treated and be up to date with their vaccinations including:

  • Annual vaccination (distemper, parvovirus, hepatitis, leptospirosis)
  • Kennel cough. Fortunately the majority of cases are not serious and pass after a few weeks, but it is very contagious. It’s not just kennels that your dog can get kennel cough from, your dog can get it from a dog walk, the vets or at puppy classes. This is why it’s important to help your dog immunise against kennel cough even if they aren’t going to kennels.

Do you have an outside area?

Yes, we can walk the dogs outside the unit, they are inside all day and they are ‘on the go’ nearly all the time, we don’t need to necessarily walk them as they will be tired from when they come home from playing all day trust us!

Can I come and visit?

You may phone to see if we have space for your dog for day care, if we do we can arrange a time for you to come and meet us, please understand we have to free a member of staff to talk to you which may leave us down with ratio of staff to dogs so this will not be a long appointment. Please call us to discuss a time which will work out for both of us rather than just turning up unannounced. Due to health and safety we can not allow you to enter the room the dogs are in, the dogs are here under the trust of their owners that they are being looked after so our main job is to keep them safe and secure.