Your dog is thoroughly brushed first to remove any mats or loose undercoat. Mats can enlarge and become unmanageable when wet. If a mat goes undetected or coat-care is neglected then your dog may

have to be shaved, or the mat cut out so that bacteria doesn’t grow between it and the skin and cause an infection.

Mats feel like a tight plaster on the skin and are uncomfortable for the dog. We can always take them out between visits if you cannot get them out yourself. It’s a simple process and should be pain free for the dog. We will not cause pain or stress to a dog ourselves by trying to demat an excessively matted coat. Therefore we will instead offer a clip-off and start again option.

If your dog requires considerable de-matting we will agree the price with you before we start. We try not to, but we may also see the dog in more than one session to make it less stressful for them. NO ONE can demat a dog pain free – there are no magic potions or magic brushes that can zap mats away. Under the animal welfare act we are not prepared to put any animal through pain.

Your dog is placed in the hydrobath, a hydrobath is like a ‘power shower’ for dogs, it penetrates deeply into the coat getting it thoroughly clean, removing dead undercoat while massaging the skin. It’s a lovely temperature which is brilliant for the arthritic dogs. It’s the quickest method of bathing a dog and we are thrilled to have such an amazing piece of equipment.

The shampoos and conditioners I use are wonderful and I chose and mix specifically for the coat type. I stock 4 brands of shampoo as I believe no two dogs have the same coat and it’s important to get the correct mix for the coat I’m working on.

I offer blueberry facials, these are fantastic for the shorter nosed/hairy faced dogs. It exfoliates the hair and skin on the face where there may be tear stains, eye “crusts” and greasy faces. And they smell beautiful!!!

Nail Clipping

Nail trimming is important for the long-term health of all dogs. Overgrown nails can break easily.

The longer the nail the longer the vein inside, which is called the quick. If it looks like we haven’t taken much off, this is because we don’t want to cut the quick, causing the dog pain.

Regular visits can help retract the quick making it easier to trim the nails shorter. Pavement walking is also a good way to file the nails. If left uncared for nails can grow to enormous lengths, causing pain by twisting the toe and even curling into the pads of the foot.

Depending on the dog nail trimming may need doing as often as once a week, or as infrequently as once a month. If your dog has walks on fields only and not pavements we can always trim the nails between visits.

Ear Check

If your dog’s ears looks swollen, red, irritated, dark or blackened, or show signs of discharge, or sores, or have a bad smell then we will let you know. We would recommend you consider visiting a vet as this could be a sign of infection or disease. A clean ear may contain some wax but shouldn’t smell.

Eye Check

Some breeds such as Shih Tzus and Yorkshire terriers require more maintenance in this area than others. Eye ‘crusts’ cause an irritating spot in the corner of the eye. We are able to remove these and can even give you a comb to help keep this area clear and crust free yourself! We do offer free ‘fringe trims’ between appointments. Just ask.


The dog is then towel dried with absorbent cloths and towels before being blow dried with a high pressure drier, then a finishing dryer to create shape. The dog is then clipped and styled to your own preference. The scissors I use are top quality Japanese stainless steel and give a great finish. Lastly – I pop a splash of cologne on your dog before they leave.